Shipping & Returns
PAYMENTS
Our prices may be subject to change without notice.
US Dollar and Euro prices quoted are for informational purposes only and are very approximate. Your credit card company will convert our Sterling prices into your local currency using their own exchange rate at the time of purchase.
Payment is carried out through a secure PayPal page giving you the option of paying through your PayPal account or using your own credit or debit card. No extra charges are added when using a credit or debit card
Payment is taken at the point of ordering
Gift tokens are not redeemable for cash and are not transferable. The balance of a gift token must be used in one transaction. Erica Sharpe Fine Jewellery Ltd is not responsible for lost of stolen gift tokens.
BANK TRANSFERS
If you decide to make payment via bank transfer you must accept any bank charges involved. Please ensure your bank does not deduct any fee from the amount transferred.
DELIVERY AND COLLECTION
UK shipments dispatched remain our responsibility until received by the recipient. Erica Sharpe Fine Jewellery Ltd is not responsible for jewellery where delivery has been attempted but no proof of receipt has been received (for example a photo of delivery or signature).
The insurance and guarantee of overseas shipments vary from country to country – please contact us for specific details.
Damaged or tampered shipments must be recorded at the time of delivery by the receiving person to the delivery agent and a photograph taken if possible. Failure to do this will result in the shipment becoming uninsured and Erica Sharpe Fine Jewellery Ltd. cannot accept responsibility for this.
Jewellery shipped abroad may be liable to tax or duty charges applied by the recipient’s country’s customs. This is out of Erica Sharpe Fine Jewellery Ltd’s control and is something we cannot accept responsibility for.
Jewellery returned remains the responsibility of the customer until received back by Erica Sharpe Fine Jewellery Ltd together with the appropriate paperwork and packaging .
EXCHANGING OR RETURNING JEWELLERY
We want you to be totally happy with your choice. If not you can:
Exchange it for a different item in our collection of equal or greater cost.
Return it and commission us to design and make you a completely new item to the same value or greater.
Return it for a full refund minus postage and packaging. (We only offer this option for jewellery bought unseen over the internet. Earrings are non-returnable for reasons of hygiene and safety)
Jewellery must be returned in perfect condition, unworn and in the original packaging within 28 days. By special arrangement in advance, it may be possible to extend this timescale based on, for example, the date of your planned proposal.
Please note that modified or resized ready to wear rings cannot be returned, so if you are planning a surprise proposal and are unsure of your partner’s size, we advise you to purchase your ring as is and then return it to us for resizing later.
Bespoke rings or jewellery cannot be returned. Once you commit to going ahead with your commission your 50% deposit is non-refundable as we buy the materials specially for each commission and they cannot be used for anything else.
Due to health and safety legislation, earrings cannot be returned
Our returns policies do not affect your statutory rights.
CONTACT
To contact Erica Sharpe Fine Jewellery Ltd regarding a shipment or return, please email; info@ericasharpe.co.uk or phone; +44 (0) 7823 441132
